Terms | heliopause.care

Terms and Conditions

This page covers how we operate and what to expect when you're here.

Introduction and Acceptance

Welcome to heliopause.care. Heliopause Solutions ("heliopause.care", "we","us" or "our") operates the platform heliopause.care. These Terms and Conditions ("Terms") govern your access to and use of the heliopause.care website, our Whatsapp based matching and booking service, and all services offered through them (collectively, the "Platform").

By checking the acceptance box on the intake form, you confirm that you've read, understood, and unconditionally agree to be bound by these terms. Access to the platform's services is conditional upon this acceptance. If you do not agree, please don't use the platform.

We reserve the right to update or modify these items at any time without any prior notice. The "Last Updated" date below will reflect any changes. It is your responsibility to review these terms periodically. Continued use of the platform after any revision constitutes your acceptance of the update terms.

This page was last updated on 7th July 2026.

Definitions

"Platform" refers to heliopause.care website and all associated services.
"User","you", or "your" refers to any individual who accesses or submits an intake form on the Platform.
"Intake form" refers to the guided questionnaire completed by the User prior to being matched with a Therapist.
"Therapist" on the platform refers to independently licensed mental health professionals listed.
"Matching" refers to the process used to suggest a suitable Therapist to the User based on their intake responses, whether through our AI-assisted matching system or through manual matching by our team.
"Session" refers to a one-on-one online therapy session booked through the Platform
"Services" refers collectively to all features, tools, matching, booking, and session facilitation offered through the Platform.
"Let it Out" refers to the anonymous self-express

Nature of Service

heliopause.care is a technology-facilitated platform that connects adults based in India seeking mental health support with qualified, independent Therapists for one-on-one online therapy sessions.

Our services include:

Guiding Users through a short intake form to understand their needs and preferences.
Matching Users with suitable Therapist
Facilitating session booking and payment

heliopause.care reserves the right to add, modify, or remove any part of its Services at any time without prior notice.

Eligibility & User Agreement

You must be 18 years of age or older and based in India to use the Platform and book a Therapy session. The intake form enforces the age requirement and will not process users who do not meet it.

By submitting the intake form, your further confirm that:

You are legally competent to enter into a binding agreement under the Indian Contract Act, 1872.
All information you provide during the intake process is truthful, accurate, and complete.
Your use of the Platform does not violate any applicable law or obligation.

heliopause.care reserves the right to cancel any booking without refund if the User is found to have provided false information or is found to be ineligible.

The Intake Process & Matching

Upon visiting the Platform, Users are guided through a short intake form that collects information about their mental health needs, goals, and preferences. Based on your responses, you are matched with a suitable Therapist.

The matching process is facilitative tool only. It's not a clinical assessment, psychological evaluation, diagnosis, or medical recommendation.
heliopause.care will make reasonable effort to match Users based on their state needs and preferences but cannot guarantee a perfect match in every case.
heliopause.care doesn't guarantee that any matched Therapist will be suitable, available, or the right fit for every User. Matching is a suggestion only, and the decision to book and proceed with any Therapist rests solely with the User.
If you feel the suggested Therapist is not suitable for any reason, please contact our support team before making a payment. Concerns raised after payment are subject to our Cancellation, Rescheduling & No-Show Policy.

Therapist Independence & Vetting

All Therapists on the Platform are independent contractors and are no employees, agents, partners, or representatives of heliopause.care. heliopause.care solely acts as an intermediary that facilitates the connection between Users and Therapists.

heliopause.care makes reasonable efforts to verify Therapist credentials before onboarding them onto the Platform. However, Therapists are solely responsible for for the accuracy and reliability of their own profile information, and heliopause.care does not guarantee the accuracy of any information provided by Therapists nor accept responsibility for any misrepresentation of credentials or claims made by Therapists.
Over the course of their engagement with a User, a Therapist may determine that online therapy is not appropriate for some or all of that User's Neds and may elect to discontinue providing online therapy services to that User. heliopause.care shall not be held liable for any such determination made by a Therapist.
heliopause.care shall not be held liable for any loss, harm, or damage cause to a User by a Therapist, directly or indirectly.
Any concerns regarding a Therapist's conduct should be reported to our support team via WhatsApp or email.

Not a Medical or Crisis Service

The Platform is a technology facilitated matching and scheduling service and is not a medical institution, clinical service provider, or mental health emergency service.

Nothing on the Platform constitutes medical advice, diagnosis, prognosis, treatment, or cure for any condition or disorder.
Therapy sessions conducted through the Platform are provided by independent professionals, not by heliopause.care.
Therapists on our Platform do not deal with psychiatric emergencies, crisis situations, severe clinical disorders, or acute risk situations.

If you are experiencing a mental health emergency, are having thoughts of self-harm or suicide, or are a danger to yourself or others, please do not use this Platform. Instead, contact emergency services or refer to our Immediate Support Page(www.heliopause.care/crisis) for other support options. We strong recommend involving a trusted family member or friend for support in such situations.

The "Let it out" Feature

The "Let it out" feature is an anonymous space for personal self-expression only. It is not monitored or reviewed by anyone at heliopause.care, is not a form of therapy, counseling, or crisis support, and does not create any therapeutic or professional relationship. Nothing you enter into this space is read, received, or acted upon by us. If you are experiencing a mental health emergency or are in crisis, please do not use this feature. Instead, contact emergency services or refer to our Immediate help resources.

Session Booking and Payment

After being matched, the User is shown the Therapist's profile. Upon reviewing the profile, the User proceeds to payment. Sessions are booked on a pay-per-session basis.

All payments are processed securely through a third-party payment gateway. By preceding with payment, you also agree to the applicable terms and conditions of the payment gateway.
All transactions on the Platform are processed in Indian Rupees (INR).
heliopause.care does not store your payment card or banking details at any point.
A session is only confirmed upon receipt of successful payment and selection of a session time from the Therapist's calendar.
Upon confirmation, a video conferencing link and session details will be sent to the User's registered email address.
heliopause.care reserves the right to modify session pricing at any time. Changes will be reflected on the Platform prior to any transaction being initiated.
Users are responsible for ensuring that their device, browser, and internet connection meet the technical requirements necessary to access the video conferencing platform before booking a session. Failure to meet these requirements does not constitute grounds for a refund or a rescheduled session.

Cancellation, Rescheduling and No-Show Policy

Due to the nature of one-on-one therapy sessions and out of respect for Therapist's time and commitment, heliopause.care maintains the following policy:

User Cancellations: No cancellations are permitted once a session is booked and payment is confirmed. No refunds will be issued for any cancellation requested by the User, for any reason whatsoever, after a booking is confirmed.
User Rescheduling: Rescheduling is only available if the support request is raised at least 24 hours before the scheduled session time, and they must be raised via the Support page on our website. Requests submitted within 24 hours of the session time will not be accepted under any circumstances.
User No-Show: If a User does not attend their scheduled session within 20 minutes of scheduled time for any reason, including technical issues on the User's end, the session will be considered completed. No refund or rescheduling will be be offered in such cases.
Therapist Cancellations: In the rare event that a Therapist cancels a confirmed session, the User will be offered a rescheduled session at no additional cost.
Therapist No-Show: If a Therapist fails to attend a confirmed session, the User will be offered a rescheduled session at no additional cost.
Session Quality: If a User is dissatisfied with the quality of a session for any reason, they may raise the concern with our support team. Such matters will be reviewed and handled on a case by case basis.
Therapist Unavailability:
If a matched Therapist has limited or no availability on their calendar, the User may contact our support team. Such situations will be handled on a case by case basis.

Confidentiality and Its Exception

All information shared during therapy sessions is strictly confidential. heliopause.care and Therapists are committed to protecting the privacy of every User. However, there are limited circumstances under which a Therapist or the Platform maybe be legally or ethically obligated to breach confidentiality. These include but are not limited to:

A credible risk or harm to the User or to others.
Disclosure required by a court of law or any competent authority.
Knowledge of any criminal activity, including abuse of minors, senior citizens, or disabled persons.
Any other situation mandated by applicable Indian law.

Such decisions are made solely at the Therapist's professional discretion and in accordance with their licensing and ethical obligations. heliopause.care has no role in, and bears no responsibility for, any such disclosures made by a Therapist.

No Recording Policy

Neither the User nor the Therapist is permiited to record any therapy session in any format, audio, video or otherwise, without the prior explicit written consent of the User, the Therapist, and heliopause.care. Any unauthorized recording is a violation of these Terms and may result in immediate restriction from the Platform and appropriate legal action.

Dual Relationship Problem

At heliopause.care, we believe it's essential to maintain clear professional boundaries between Users and Therapists. During and after the course of therapy, Users are not permitted to engage in any personal relationship of any kind with their Therpist outside of the Platform. This includes but is not limited to connection on social media or professional networking platforms, or contacting the Therapist personally.

This boundary exists to protect the integrity of the therapeutic relationship and the wellbeing of both parties, and to ensure that the professional relationship remains clear.

Data Collection and Privacy

By submitting the intake form, you acknowledge and consent to heliopause.care collecting and storing the following information for the purposes of providing Services:

Full name
Email address
Phone number
Intake form responses
Session booking details

This information is solely used to facilitate Services. It is handled with accordance with our Privacy Policy (available at www.heliopause.care/privacy) and in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. Mental health related information is treated with the highest degree of confidentiality and will not be shared with third parties except where required by applicable law or with your explicit written consent.

Data is retained for three years from the data of your last interaction with the Platform, after which it is either securely deleted or irreversibly anonymized, unless a longer retention period is required under applicable law. Users may request deletion of their personal data at any time by contacting privacy@heliopause.care, subject to our Privacy Policy and any legal retention obligations. Please note that certain information, such as intake form responses already sued to generate a Therapist match, may not be deletable.

User Conduct and Prohibited Users

By using the Platform, you agree not to:

Provide false, misleading, or inaccurate information in the intake form or any communication with heliopause.care.
Attempt to contact Therapist outside the Platform.
Record any therapy session without prior explicit written notice from Therapist, User and the Platform.
Harass, threaten, abuse or behave disrespectfully toward any Therapist or heliopause.care team.
Use the platform for any unlawful, fraudulent, or harmful purpose.
Upload or transmit any malicious code, viruses, or harmful software through the Platform.
Use the Platform if you do not meet the eligibility requirements outlined in the Eligibility & User Agreement section.
Infringe upon the intellectual property rights of heliopause.care or any third party.
Seek or attempt to obtain the personal contact information of any Therapist outside of official Platform channel.
Access the Platform from outside India.

Violation of any of the above may result in immediate cancellation of your session without refund and permanent restriction from the Platform.

Errors, Inaccuracies & Omissions

Occasionally there may be information on the Platform that contains typographical errors, inaccuracies, or omissions relation to sessions descriptions, pricing, availability, or other details. heliopause.care reserves the right to correct any such errors, inaccuracies, or omissions at any time without prior notice, including after a booking has been initiate. We undertake no obligation to update information on the Platform beyond what is. required by applicable law.

Intellectual Property

All content on the Platform, including but not limited to the name "heliopause.care", the logo, website design, text, graphics, intake questionnaire, and Matching, is the intellectual property of Heliopause Solutions and is protected under applicable Indian Intellectual property laws. You may not reproduce, copy, distribute, modify or create derivate works from any part of the Platform without prior written consent from Heliopause Solutions.

Disclaimer of Warranties

The Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. heliopause.care expressly disclaims all warranties including but not limited to:

Warranties of accuracy, reliability, or completeness of any information on the Platform.
Warranties that the Platform will be uninterrupted, timely, secure, or error free.
Warranties regarding the outcomes or effectiveness of any Therapy Session.
Warranties regarding the suitability of any matched Therapist on your specific needs.

Limitation of Liability

To the fullest extent permitted by applicable law, Heliopause Solutions, its founders, employees, and associates shall not be liable for:

The quality, outcome, or effectiveness of any therapy session conducted by an independent Therapist.
Any harm, loss, or damage arising from a User's reliance on information provided on the Platform.
Technical disruptions caused by video conferencing platform, payment gateway, or any other third-party service.
Loss of data, connectivity issues, or service interruptions beyond our control.
Any indirect, incidental, special, punitive, or consequential damages arising out of your use of the Platform.
Any failure to deliver Services due to circumstance beyond our reasonable control, including but not limited to natural disasters, government orders, nationwide internet outages, pandemics, ornery other force majeure even.

In all cases, our maximum liability is limited to the amount paid by you for the specific session in dispute. Heliopause Solutions shall not be held liable for non-compliance with the laws of any country other than India.

Force Majeure

Heliopause Solutions shall not be held liable for any delay or failure to deliver its Servies resulting from circumstances beyond its reasonable control. This includes but is not limited to natural disasters, floods, earthquakes, pandemics, government orders, nationwide internet or power outages, war, or civil unrest. In such events, heliopause.care will make reasonable efforts to notify affected Users and resume Services as soon as practicable.

Waiver

The failure of heliopause.care to exercise or enforce any right or provision of these Terms at any time shall not constitute a waiver of such right or provision. Any one-time exception or act of goodwill extended by heliopause.care shall not be construed as a permanent change in policy or an obligation to extend the same exception in future circumstances.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect without being affected in any way.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, continuer the entire agreement between you and Heliopause Solutions regarding you ruse of the Platform and supersede all prior communications, agreements, or understanding, whether oral or written.

Grievance Redressal

If you are dissatisfied with any aspect of our Services, please contact our support team. We are committed to reviewing and responding to all grievances within 30 days of receipt of your complaint

Email: support@heliopause.care
WhatsApp: +91 90993 12340
Support: www.heliopause.care/support

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to resolved amicably between the parties. If unresolved, disputes shall be subject to exclusive jurisdiction of the courts of Surat, Gujarat, India.

Contact Us

Heliopause Solutions
Platform: heliopause.care
Email: support@heliopause.care
Whatsapp: +91 90993 12340
Support: www.heliopause.care/support

Terms and Conditions

This page covers how we operate and what to expect when you're here.

"Platform" refers to heliopause.care website and all associated services.

"User","you", or "your" refers to any individual who accesses or submits an intake form on the Platform.

"Intake form" refers to the guided questionnaire completed by the User prior to being matched with a Therapist.

"Therapist" on the platform refers to independently licensed mental health professionals listed.

​"Matching" refers to the process used to suggest a suitable Therapist to the User based on their intake responses, whether through our AI-assisted matching system or through manual matching by our team.

"Session" refers to a one-on-one online therapy session booked through the Platform

"Services" refers collectively to all features, tools, matching, booking, and session facilitation offered through the Platform.

"Let it Out"​ refers to the anonymous self-express

​Nature of Service heliopause.care is a technology-facilitated platform that connects adults based in India seeking mental health support with qualified, independent Therapists for one-on-one online therapy sessions. Our services include:

Guiding Users through a short intake form to understand their needs and preferences.

Matching Users with suitable Therapist

Facilitating session booking and payment​

You are legally competent to enter into a binding agreement under the Indian Contract Act, 1872.

​All information you provide during the intake process is truthful, accurate, and complete.

Your use of the Platform does not violate any applicable law or obligation.

The matching process is facilitative tool only. It's not a clinical assessment, psychological evaluation, diagnosis, or medical recommendation.

heliopause.care will make reasonable effort to match Users based on their state needs and preferences but cannot guarantee a perfect match in every case.​

heliopause.care doesn't guarantee that any matched Therapist will be suitable, available, or the right fit for every User. Matching is a suggestion only, and the decision to book and proceed with any Therapist rests solely with the User.

If you feel the suggested Therapist is not suitable for any reason, please contact our support team before making a payment. Concerns raised after payment are subject to our Cancellation, Rescheduling & No-Show Policy.​

Therapist Independence & Vetting All Therapists on the Platform are independent contractors and are no employees, agents, partners, or representatives of heliopause.care. heliopause.care solely acts as an intermediary that facilitates the connection between Users and Therapists.

heliopause.care shall not be held liable for any loss, harm, or damage cause to a User by a Therapist, directly or indirectly.

Any concerns regarding a Therapist's conduct should be reported to our support team via WhatsApp or email. ​​

Not a Medical or Crisis Service The Platform is a technology facilitated matching and scheduling service and is not a medical institution, clinical service provider, or mental health emergency service.

Nothing on the Platform constitutes medical advice, diagnosis, prognosis, treatment, or cure for any condition or disorder.

​​​​Therapy sessions conducted through the Platform are provided by independent professionals, not by heliopause.care.

Therapists on our Platform​ do not deal with psychiatric emergencies, crisis situations, severe clinical disorders, or acute risk situations.

All payments are processed securely through a third-party payment gateway. By preceding with payment, you also agree to the applicable terms and conditions of the payment gateway.

All transactions on the Platform are processed in Indian Rupees (INR).​

heliopause.care does not store your payment card or banking details at any point.

A session is only confirmed upon receipt of successful payment and selection of a session time from the Therapist's calendar.

​Upon confirmation, a video conferencing link and session details will be sent to the User's registered email address.

​heliopause.care reserves the right to modify session pricing at any time. Changes will be reflected on the Platform prior to any transaction being initiated.

Cancellation, Rescheduling and No-Show Policy​ Due to the nature of one-on-one therapy sessions and out of respect for Therapist's time and commitment, heliopause.care maintains the following policy:

User Cancellations: No cancellations are permitted once a session is booked and payment is confirmed. No refunds will be issued for any cancellation requested by the User, for any reason whatsoever, after a booking is confirmed.

User Rescheduling: Rescheduling is only available if the support request is raised at least 24 hours before the scheduled session time, and they must be raised via the Support page on our website. Requests submitted within 24 hours of the session time will not be accepted under any circumstances.

User No-Show: If a User does not attend their scheduled session within 20 minutes of scheduled time for any reason, including technical issues on the User's end, the session will be considered completed. No refund or rescheduling will be be offered in such cases.

​Therapist Cancellations: In the rare event that a Therapist cancels a confirmed session, the User will be offered a rescheduled session at no additional cost.

​Therapist No-Show: If a Therapist fails to attend a confirmed session, the User will be offered a rescheduled session at no additional cost.

Session Quality: If a User is dissatisfied with the quality of a session for any reason, they may raise the concern with our support team. Such matters will be reviewed and handled on a case by case basis.

​Therapist Unavailability: If a matched Therapist has limited or no availability on their calendar, the User may contact our support team. Such situations will be handled on a case by case basis.

A credible risk or harm to the User or to others.

Disclosure required by a court of law or any competent authority.

​​Knowledge of any criminal activity, including abuse of minors, senior citizens, or disabled persons.

​Any other situation mandated by applicable Indian law.

Full name

Email address

Phone number

Intake form responses

Session booking details

Provide false, misleading, or inaccurate information in the intake form or any communication with heliopause.care.

Attempt to contact Therapist outside the Platform.

Record any therapy session without prior explicit written notice from Therapist, User and the Platform.

​Harass, threaten, abuse or behave disrespectfully toward any Therapist or heliopause.care team.

​Use the platform for any unlawful, fraudulent, or harmful purpose.

​Upload or transmit any malicious code, viruses, or harmful software through the Platform.

​Use the Platform if you do not meet the eligibility requirements outlined in the Eligibility & User Agreement section.

​​Infringe upon the intellectual property rights of heliopause.care or any third party.

​Seek or attempt to obtain the personal contact information of any Therapist outside of official Platform channel.

​Access the Platform from outside India.

Warranties of accuracy, reliability, or completeness of any information on the Platform.

Warranties that the Platform will be uninterrupted, timely, secure, or error free.

Warranties regarding the outcomes or effectiveness of any Therapy Session.

Warranties regarding the suitability of any matched Therapist on your specific needs. ​

Limitation of Liability ​To the fullest extent permitted by applicable law, Heliopause Solutions, its founders, employees, and associates shall not be liable for:

The quality, outcome, or effectiveness of any therapy session conducted by an independent Therapist.

Any harm, loss, or damage arising from a User's reliance on information provided on the Platform.

Technical disruptions caused by video conferencing platform, payment gateway, or any other third-party service.

Loss of data, connectivity issues, or service interruptions beyond our control.

Any indirect, incidental, special, punitive, or consequential damages arising out of your use of the Platform.

Any failure to deliver Services due to circumstance beyond our reasonable control, including but not limited to natural disasters, government orders, nationwide internet outages, pandemics, ornery other force majeure even. ​

Email: support@heliopause.care

WhatsApp: +91 90993 12340​

Support: www.heliopause.care/support​

"Matching" refers to the process used to suggest a suitable Therapist to the User based on their intake responses, whether through our AI-assisted matching system or through manual matching by our team.

"Let it Out" refers to the anonymous self-express

Nature of Service

heliopause.care is a technology-facilitated platform that connects adults based in India seeking mental health support with qualified, independent Therapists for one-on-one online therapy sessions.

Our services include:

Facilitating session booking and payment

All information you provide during the intake process is truthful, accurate, and complete.

heliopause.care will make reasonable effort to match Users based on their state needs and preferences but cannot guarantee a perfect match in every case.

If you feel the suggested Therapist is not suitable for any reason, please contact our support team before making a payment. Concerns raised after payment are subject to our Cancellation, Rescheduling & No-Show Policy.

Therapist Independence & Vetting

All Therapists on the Platform are independent contractors and are no employees, agents, partners, or representatives of heliopause.care. heliopause.care solely acts as an intermediary that facilitates the connection between Users and Therapists.

Any concerns regarding a Therapist's conduct should be reported to our support team via WhatsApp or email.

Not a Medical or Crisis Service

The Platform is a technology facilitated matching and scheduling service and is not a medical institution, clinical service provider, or mental health emergency service.

Therapy sessions conducted through the Platform are provided by independent professionals, not by heliopause.care.

Therapists on our Platform do not deal with psychiatric emergencies, crisis situations, severe clinical disorders, or acute risk situations.

All transactions on the Platform are processed in Indian Rupees (INR).

Upon confirmation, a video conferencing link and session details will be sent to the User's registered email address.

heliopause.care reserves the right to modify session pricing at any time. Changes will be reflected on the Platform prior to any transaction being initiated.

Cancellation, Rescheduling and No-Show Policy

Due to the nature of one-on-one therapy sessions and out of respect for Therapist's time and commitment, heliopause.care maintains the following policy:

Therapist Cancellations: In the rare event that a Therapist cancels a confirmed session, the User will be offered a rescheduled session at no additional cost.

Therapist No-Show: If a Therapist fails to attend a confirmed session, the User will be offered a rescheduled session at no additional cost.

Therapist Unavailability:
If a matched Therapist has limited or no availability on their calendar, the User may contact our support team. Such situations will be handled on a case by case basis.

Knowledge of any criminal activity, including abuse of minors, senior citizens, or disabled persons.

Any other situation mandated by applicable Indian law.

Harass, threaten, abuse or behave disrespectfully toward any Therapist or heliopause.care team.

Use the platform for any unlawful, fraudulent, or harmful purpose.

Upload or transmit any malicious code, viruses, or harmful software through the Platform.

Use the Platform if you do not meet the eligibility requirements outlined in the Eligibility & User Agreement section.

Infringe upon the intellectual property rights of heliopause.care or any third party.

Seek or attempt to obtain the personal contact information of any Therapist outside of official Platform channel.

Access the Platform from outside India.

Warranties regarding the suitability of any matched Therapist on your specific needs.

Limitation of Liability

To the fullest extent permitted by applicable law, Heliopause Solutions, its founders, employees, and associates shall not be liable for:

Any failure to deliver Services due to circumstance beyond our reasonable control, including but not limited to natural disasters, government orders, nationwide internet outages, pandemics, ornery other force majeure even.

WhatsApp: +91 90993 12340

Support: www.heliopause.care/support